Skills & Competencies for Customer Service Desk Clerk - Grocery Store

Customer Service Desk Clerk - Grocery Store job profile

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JOB SUMMARY for Customer Service Desk Clerk - Grocery Store

Responsible for assisting patrons at the customer service desk within a grocery store.

JOB RESPONSIBILITIES for Customer Service Desk Clerk - Grocery Store

Initiates returns, resolves customer issues or escalates complaints to management as appropriate. May be responsible for selling novelty or non-perishable items.

Customer Service Desk Clerk - Grocery Store SALARY RANGE

BASE 50%
$31,618
TOTAL 50%
$31,674
Job Level
A01
Job Code
SM15000374
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Customer Service Desk Clerk - Grocery Store Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Customer Service Desk Clerk - Grocery Store skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Customer Service Desk Clerk - Grocery Store

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains the breadth and scope of FDA codes when ensuring the safety of food supply chains.
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Level 2 Behaviors
(Light Experience)
Reports customer complaints to management to help in food quality or safety investigations.
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Level 3 Behaviors
(Moderate Experience)
Implements food safety policies and management systems to help our organization adhere to FDA food codes.
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Level 4 Behaviors
(Extensive Experience)
Recommends food preparation processes and menu items to ensure adherence to food safety regulations.
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Level 5 Behaviors
(Mastery)
Leads the formulation of procedures for managing food safety incidents or outbreaks of food-borne illnesses.
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2 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Customer Service Desk Clerk - Grocery Store

1 Job Family Competencies – Returns Processing
Proficiency Level -2
Skill definition-Managing and processing customer returns and assessing product quality to provide appropriate customer support and ensure service quality.
Level 1 Behaviors
(General Familiarity)
Explains the importance of the returns management process in ensuring customer fulfillment.
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Level 2 Behaviors
(Light Experience)
Selects appropriate tools and techniques to handle returns processing tasks effectively.
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Level 3 Behaviors
(Moderate Experience)
Prepares order schedules in defining return processing functions to minimize customer costs.
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Level 4 Behaviors
(Extensive Experience)
Integrates a scalable infrastructure to manage all returns processing activities and boost customer service.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in managing return processing to promote product sustainability and fulfillment.
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2 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer interaction in boosting the emotional bond between consumers and retail outlets.
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Level 2 Behaviors
(Light Experience)
Greets and assists customers in selecting right products or services based on their preferences.
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Level 3 Behaviors
(Moderate Experience)
Produces and shares brand content online or offline to gain and maintain customer attention.
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Level 4 Behaviors
(Extensive Experience)
Monitors competitors and industry trends to adopt emerging customer engagement strategies.
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Level 5 Behaviors
(Mastery)
Establishes and leads customer loyalty programs to maximize customer retention and repeat business.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Customer Service Desk Clerk - Grocery Store

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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3 Customer Service Desk Clerk - Grocery Store - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5 Competency for - Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5

Summary of Customer Service Desk Clerk - Grocery Store skills and competencies

There are 6 hard skills for Customer Service Desk Clerk - Grocery Store, FDA Food Code Compliance, Retail Industry, Retail Customer Support, etc.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.

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